Trouble shooting.
Once your Indee Watch is set up, it is very simple to use. However the set up does require some patience as the watch is NOT a smartwatch and therefore will not automatically configure. Please ensure that you follow the instructions that were included.
The watch is linked to a free App called SE Tracker (owned by a third party) and is used worldwide by over 1 million people. If you have any questions regarding the set up please see the suggestions below.
Question - Why am I seeing Device offline/Cannot connect?
1) The location set to the wrong server. Check on the first registration page that your location says 'Asia/Oceania'. If it has accidentally been registered against the wrong server i.e. 'Europe', the device will not connect and will require a reset from our end.
2) SIM is not correctly activated. You can check this by putting the SIM into your cellphone and making sure you can access data. If you cannot access data and make and receive calls while testing in your phone, then the watch will not connect. In this instance, please contact your SIM card provider as the issue is likely related to the SIM card. Also check that you have credit loaded onto the SIM card.
3) APN has not been sent to the watch. The watch requires an APN command sent via SMS to configure it (step 12 in the instructions that were emailed). Check that this has been sent and that you have received a message back saying 'config ok'.
4) Poor reception in your area. Check that there are signal bars on watch.
5)The buttons are not working. Check the the watch is turned around the right way in the silicon strap. The speaker holes should align.
6) Your watch needs to be restarted. Often, the watch might just require a restart if it is not working. To power off the watch without the app, following these commands: Press the SOS (bottom right button) 5 times followed by the top left, then the bottom left button. This will power off your watch. To restart, hold the power button (top right) for 5-8 seconds.
7) What does the Wifi symbol mean? The watch does not have the capibility to use the internet via Wifi. If you see the Wifi symbol displayed on the watch, this means it is using a Wifi router(s) details to determine the location. This does not mean that the watch is connected to a Wifi network.
Lastly, if you are still experiencing issues and all the above has been checked, text pw,123456,ts# from your cellphone to the watch phone number. This will help diagnose the issue further. Email a copy of the reply you get from this message along with a contact number and we will investigate further.
info@indee.co.nz