FAQ's

What is the price for the watch?

$129 +$7 for an overnight courier. Please refer below for information on ongoing costs.

What age range is the Indee Watch suitable for?

We suggest ages 3 - 10yrs. The watch is designed for small to medium sized wrists. Guidance should be provided to younger children regarding how to make and receive calls.

Is this watch suitable for teaching the time?

The watch is set to a 24hr clock and cannot be changed so it is not suitable for teaching this time. The primary functions are the GPS and 2 way calling feature.

Why is the Indee Watch 2G and not 3G?

A 3G chip is larger in size to a 2G chip and therefore must be housed in a fairly bulky watch case. We understand that comfort is very important to young children and we don't want young children trying to remove them due to weight and irritation. 

We are aiming to release a 3G GPS watch designed for kids 11+ by Christmas 2017. This will be touch screen, square in design and be available in black. The price point will be around $200 Please sign up on our Contact Page to receive updates on the release date.

How reliable is coverage?

While we would love to promise that the watch will have 100% coverage at all times, it is simply impossible to verify every location and guarantee 100% coverage. Generally most of the time, you should get good coverage. However, due to the wearable nature and size of the device you may at times experience reception less that what you might expect from a dedicated cellphone. 

Which network do I use?

The INDEE Watch runs off the 2G network. In September 2017, Vodafone stated that they have no plans to switch off their 2G network, therefore we advise that if you purchase an INDEE watch, you will need to purchase a Vodafone SIM card. Spark does not support 2G and as of March 2018 2 Degrees will also not support 2G.

Are there any ongoing costs?

Your Vodafone SIM card will require connection to a payment plan or pay and go pre-pay. Generally, unless your child makes regular long phone calls from their watch, running costs a very low. Data is used if your child sends you a voice message (you receive the msg via the app), if the location is updated or the watch settings are being updated. If they make a call to you, then on Vodafone Pay and Go it would cost 30c/min. There is no charge to receive a call, as per a regular cellphone. You can expect data costs to be relatively low, a few cents a day. Here is an example of daily data usage. 

What app is used? 

The INDEE Watch currently uses the app SE Tracker. This is a widely used GPS tracker app that is available for free. Our goal is to create a NZ based app that is designed specifically for the Australasian market. We invite your feedback to help us create a slick and functional app that you as parents will love.

What is the sound quality like?

The sound quality is  as you would expect from a standard cellphone on 'speaker' mode.

Can it be used at the pools or beach?

The Indee Watch carries a IP67 waterproof rating which is the same as the current Iphone and Samsung smartphones on the market. .

This means, if the watch gets accidentally dropped in a deep puddle of water or caught in a rain shower it will be fine. We however advise you to remove your watch for swimming and other prolonged periods of water exposure as it will eventually succumb to exposure and will be void of it's warranty.

How is the watched charged and how long should I expect it to last before needing to be recharged?

The watch uses a magnetic USB charger. This is used because of the splash proof design of the watch. Charge time is around 3 hours. Once fully charged, the watch should last for 1-2 days depending on various factors such as calls made, whether you live in a remote area (additional attempts to gather a GPS location may be required using data/battery) and how often you have set your watch to check the location. Every 1 minute will require daily charging. If battery life is a concern you can set the watch to check the location every hour.

We also advice that the watch be switched off at night and when not in use as it will continue to use data and battery life if left on.

What you need to know about GPS

GPS is a useful tool to use in open spaces, for example while camping, boating, sports fields and walking to and from places. GPS is unable to pass through solid structures so is unlikely to work indoors, underground, under the water, or under a dense canopy of trees. 

The INDEE Watch carries a real time GPS chip which is different, for instance to a Fitbit which only allows an historic route to be downloaded after use. This allows you to track your child's journey by simply hitting the 'locate' button on the app. It should be noted however that depending on what setting you are on, the recording device can update every 1 minute or every 10 minutes or every hour. The more regular the device updates the location, the more battery it will use.

How long will my INDEE watch take to arrive once I have placed my order?

You should receive your order in 3-5 working days.

What happens if I have trouble setting up my watch?

You can email us at info@indee.co.nz if you experience any issues. Please include a contact number so that we can call you if we need to.